We love our customers because they always tell us how they feel! Charles H. emailed me the other day and asked, "In my latest visit, I was told that you stopped making lemon meringue pie. Is this the end for that wonderful treat?" (Used with permission)
My answer back to him made me realize that few people know the length of some of our business contacts. We frequently hear about our customers that have been dining at our restaurant for 40, 50, even 70 years! (We LOVE that!) But I bet our customers don't know that our relationships extend with the same kind of loyalty to our vendors.
Well, here is my answer to Charles about the Lemon meringue pie and you'll see what I mean.
"Dear Charles, We have been buying ingredients for our Lemon Meringue pie from the same company for 80 years. They, like us, are a small, family owned business that make great products. They were purchased by Unilever, a very large conglomerate that had a subsidy that made a cheaper, lower quality product. Guess which one they decided to close and stop making?